Contact Us
Contact Us
Have a question or need assistance with your order? We're here to help!
At GETDECO, we work hard to give our customers the best possible shopping experience. Whether you have a question about choosing the right outdoor gardening equipment, need a shipping update, want to file a warranty claim, or need help with a return, our support team is ready to assist you.
Please fill out the form below and we'll get back to you within 24 hours on business days. You can also reach us directly using the details below.
Contact Information
- Store Name: GETDECO
- Email: support@getdeco.shop
- Phone: +1 (513) 828-0142
- Business Address: 4108 Langland St, Cincinnati, OH 45223, USA
Customer Support Hours
- Monday – Friday: 9:00 AM – 5:00 PM (EST)
- Saturday – Sunday: Closed (we'll respond on Monday)
Before You Write
Many questions are answered on our FAQ page. You may also find what you need in one of the following:
- Cancelling an order? See our Order Cancellation Policy — requests must be made within 12 hours.
- Returning an item? See our Refund & Return Policy — 30 days from delivery.
- Reporting a fault? See our Warranty Policy — one-year limited warranty, repair or replace.
- Tracking a delivery? See our Shipping Policy, or track your order here.
- A question about a charge? See our Payment Policy.